CGBE Lectures - How can we make stakeholder dialogues work for our company?


Kategorie: Competence Center for Corporate Governance & Business Ethics

Wann: 03.10.2019
Uhrzeit: 20:00 Uhr
Wo: FHWien der WKW, Währinger Gürtel 97, 1180 Wien, Audimax

Dr. Julia Roloff is Associate Professor at Rennes School of Business. In her presentation, Dr. Roloff will focus on "How can we make stakeholder dialogues work for our company?". For more information, please refer to the abstract below. The lecture will be held in English.

This event is free of charge.

If you have any questions regarding the lecture series, please contact us at

Best regards,
Research Cluster SMEs & Family Businesses
Competence Center for Corporate Governance & Business Ethics

Managers that want to formalise their firm’s corporate social responsibility (CSR) engagement by working with the ISO 26000 guidelines or reporting according to the standards of the Global Reporting Initiative (GRI), notice the standards’ emphasis on engaging with stakeholder. While most companies will have regular contact with their suppliers, customers, investors and employees, contact with other stakeholder groups such as local communities, activist groups and governmental institutions may be sporadic.

In the past decades, more and more firms formalized their stakeholder management, often towards including more of these ‘secondary’ stakeholders. How that looks like in practice, depends on how CSR managers and board members approach stakeholders. Drawing on the experience of CSR managers from the private and public sector operating in France and from a stakeholder mapping survey conducted at African mines, I compare different dialogue strategies and look into the question of what makes some dialogues a success, while others fail.

In this talk, I identify not only best practices for organizing successful stakeholder dialogues, but I will also highlight which personal competencies are needed to make stakeholder dialogue a success. How do we move from talking to each other to collaborate in cross-sector partnerships and multi-stakeholder initiatives delivering responsible innovations?

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